Will the branded sample match the final order exactly?

Yes — we use the same materials, processes, and precision for both. What you approve in the sample is exactly what you’ll receive in bulk.

Can you match our exact logo colors and placement?

Absolutely. We specialize in brand precision and follow your brand guidelines to the letter.

Do you offer pre-production samples?

Yes — we strongly recommend it. You’ll see and feel your custom apparel before committing to a full order.

How long does it take to get a sample?

In Pakistan, you’ll receive your sample in 3 working days. International orders are shipped via trusted couriers like UPS, DHL, or FedEx.

Can we trust you as an overseas supplier?

elo works has over 40 years of experience and is trusted by top brands across the US, UK, and Europe. Our certifications and global track record speak for themselves.

What certifications do you have?

Our production meets the highest standards, certified by SA 8000, OEKO-TEX, and GRS. You can be confident you’re working with an ethical and reliable partner.

What types of branding do you offer?

We offer embroidery, screen printing, heat transfers, and more. Each method is chosen based on the garment type and your branding needs.

Do you help with logo placement and size recommendations?

Yes — our team will guide you to the best positioning and sizing for professional, brand-consistent results.

What fabrics and materials do you use?

We use premium, tested fabrics suited for corporate and promotional wear. Detailed specs are available for every item.

What if we receive incorrect sizes or styles?

We take every measure to prevent errors, but if something goes wrong, we’ll correct it swiftly. Our goal is zero stress for you.

What’s the standard lead time for bulk orders?

Ask us for exact lead times based on your order. For in-stock items, we typically ship within5 working daysafter branding. If the garments are not in stock, we’ll provide a confirmed delivery timeline — usually around15 working days.

Can you handle urgent or rush orders?

Yes — we accommodate urgent needs whenever possible. Rush fees may apply, but we’ll confirm this before proceeding.

Do you offer global delivery?

Yes — we ship worldwide through UPS, DHL, and FedEx, with tracking provided for peace of mind.

How are orders packed and shipped?

Each order is carefully packed for safe transport. Bulk orders can also be labeled and sorted by size or department on request.

Do you keep order records for easy reordering?

Yes — every detail is logged so you can reorder without repeating specs or artwork uploads.

Can we customize labels or packaging?

Definitely. We offer private labeling, branded tags, and custom packaging upon request.

Is your pricing competitive for our local market?

Yes — we offer world-class quality at pricing designed to fit your budget. No inflated costs, just great value.

What are your payment terms?

For orders up to 200 pieces, we require100% prepaymentvia bank transfer. For quantities above 200, we work with60% advance payment, with the remaining40% due before shipping.

What’s your return or replacement policy?

If your order doesn’t match the approved sample or agreed specs, we’ll make it right. That’s our promise.